+91-8826002179
COURIER PARTNERS:-
We ship orders in India through India Post, FedEx and Delhivery courier services.
COURIER RATES:
Free Shipping on order of Rs750 or above.
Rs60 is charge as shipping fee for order of less value than Rs750.
PAYMENT OPTION
Cash on Delivery:- Available. (Rs100 is Charge for this)
Online Payment:- By Credit/Debit Card, Google Pay, UPI ID, Wallet ID & Net Banking.
DELIVERY TIMES:-
The order products are deliver in 2 to 5 working days from the date of order.
DELIVERY DETAILS: -
1. Once your parcel is dispatch; the details will be e-mail to you with tracking number.
2. You will also receive an e-mail from us, once your parcel is delivered.
FURTHER INFORMATION:-
» What should I do if I cannot track my order on
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically.
If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.
» What happens if I am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to embroiderymaterial.com.
Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel. We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.
Please note the shipment cost for resending the parcel will be borne by the customer.
Also please note, since cash on delivery( COD) is a special service where we ship your order without any prepayment, we may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.
» What should I do if I receive a damaged parcel?
If when you receive your parcel you notice that it is damaged you should refuse to accept it.
All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact.
If you refuse your parcel, please let us know via an email to [email protected]
» What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbor/ reception/ anyone on your behalf has accepted it, and it is damaged, the parcel is considered as “Accepted”.
If on opening your parcel you notice that items are damaged or missing, please inform us via an email on [email protected] within 24 hours of receipt of your order.
» I have only received part of my order
Please be aware that your order may be dispatched in separate parcels and on different dates. In case we do so, we will keep you informed via an email
» I have received a defective item or my order is incorrect
If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.
» if there is still any query regarding the shipping & deliver then please contact us on
Warm regards.