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COURIER PARTNERS:-
We ship international orders through India Post, FedEx and DHL courier services. You can choose the shipping service at the time of making the order.
COURIER RATES:-
We charge courier rates according to the weight of products. For Ex:- If you are making an order from U.S.A and your order products weight is 2Kg and you have selcted AIR PARCEL (India Post) courier shipping then the courier price will be $26.53 [$13.51 (for first 500gram) +$4.34 (for every additional 500gram weight)+ $4.34 + $4.34]. We have other low-cost shipping options also.
DELIVERY TIMES:-
Your order products will be shipped within 3 BUSINESS DAYS from the purchase. Depending upon your choice of shipping, the courier will be delivered in given period of time.
To check Shipping Rate & Time of Delivery to Your Country, Please click on the below link
https://www.embroiderymaterial.com/estimate-shipping/
DELIVERY DETAILS: -
1. Once your parcel is dispatch; the details will be e-mail to you with tracking number.
2. You will also receive an e-mail from us, once your parcel is delivered.
CAN I CHOOSE MY DELIVERY DATE?
We are extremely sorry that this service is not available right now on embroiderymaterial.com.
HOW DO INTERNATIONAL DUTIES & TAXES WORK?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). We are not responsible for it.
FURTHER INFORMATION:-
» What should I do if I cannot track my order on
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically.
If you are unable to view any information regarding your parcel, please let us know at [email protected]
» What happens if I am not available to receive my parcel?
Should you not be present when our courier partner attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier partner will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to embroiderymaterial.com.
Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.
Please note the shipment cost for resending the parcel will be borne by the customer.
» What should I do if I receive a damaged parcel?
If when you receive your parcel you notice that it is damaged you should refuse to accept it.
All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact.
If you refuse your parcel, please let us know via an email to [email protected]
» What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbor/ reception/ anyone on your behalf has accepted it, and it is damaged, the parcel is considered as “Accepted”.
If on opening your parcel you notice that items are damaged or missing, please inform us via an email on [email protected] within 24 hours of receipt of your order.
» I have only received part of my order
Please be aware that your order may be dispatched in separate parcels and on different dates. In case we do so, we will keep you informed via an email
» I have received a defective item or my order is incorrect
If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.